Got a question? We're happy to help!

                 Got questions? Here are some answers to the questions we get asked the most

1. Are you serious - You come to us? 

Absolutely! Right to your door, ready to go.  

2. If I make an appointment for an estimate, is it free? 

Always.  

3. Do you take checks and credit cards? 

Absolutely! Cash, checks and credit cards are welcome.  

4. How does this work again? 

Get your bikes serviced and repaired and never load them up and take them to and from the bike shop again! Set-up an appointment, convenient to you, and we’ll come out and do the work at your location!  

5. I have an old bike and I don’t want to put a lot of money into it, will you let me know honestly if it’s worth fixin’ up? You bet! We are building a business based on honesty and service. Without those two elements we wouldn’t be here.  

6. Are you serious - You come to us? 

Yes! See FAQ #1  

7. I bought a bike online and it was shipped to me in a box. What do I do? 

Call us and we’ll be happy to come out and put it together for you. Ready to ride.  

8. My husband thought he could build a bike that we bought online, and, well…HELP!!! 

We’d be happy to come out and help. And, don’t worry, his secret’s safe with us.  

9. Do you sell bikes? 

Sometimes, but not as a rule.  

10. Ok, say you come over and work on my bike; can you teach me how to do it the next time? 

Sure. We don’t mind you lookin’ over our shoulder. We’ll even let you get the feel of working on your bike with our tools and supervision.  

11. I don’t have a lot of spare time; can you work around my schedule? 

Yes. Let us know what you need in terms of a special day or time. We even do night and weekend appointments.  

12. Do you offer discounts to seniors and military personnel? 

Yes! Just mention that you’re a senior or active military when setting the appointment and we’ll discount your service 10%.  

13. My boyfriend wanted to be a hero and fix my bike. Unfortunately, well …HELP!!! 

Shhhh…we'll keep his secret. Make an appointment and we’ll be glad to help out.  

14. Hey! Do you work on eBikes too?

Yes we do! Our eBike business has grown by over 400% in the past 2 years! 

14. I don’t see my question in this list. Can I email you a question? 

Yes. Email us at tomsbikeservice@gmail.com and we'll get back to you as quick as we can.  

Tom's Mobile Bike Service - 760.518.2628